Fulfillment services at Ruby Groupe are different from typical fulfillment services.
Our fulfillment services offer a wide range of e-business matters, from web development to digital marketing operations.
If you are in a dilemma about what to do to increase sales on your e-commerce site, leave it to our e-commerce professionals!

Compared to the other markets, the Japanese market is quite unique. So it’s essential to have a deep understanding of the market and Japanese consumer behavior. Our consulting service guides you to launch and expand your e-business successfully in Japan.

Our staff possesses extensive experience working with various e-commerce platforms. With their vast knowledge, we can help you manage your online store. From uploading catalogs, launching new promotions, managing inventory, and other detailed tasks, our operations team has you covered.

We have supported many luxury brands’ digital marketing activities in Japan. With this expertise, we can provide you with tailored proposals and help you execute optimal digital marketing strategies that cater to the Japanese market.

Based on our rich experience in system development and operation, we propose to offer the most matched e-commerce platform for your business. Our range of offerings includes worldwide platforms like Salesforce Commerce Cloud, as well as Japanese platforms such as EC-CUBE. In addition, we also develop systems including payment, OMS, PIM, WMS, and more.

Our design team is well-versed in what visually appeals to the Japanese market. Our designers specialize in designing e-commerce sites, e-newsletters, and digital marketing creatives. Also, our UI/UX support elevates the layout and design of the page. We focus on designing user-friendly e-commerce sites for the Japanese market while maintaining your brand identity.

We don’t just translate word for word; rather, we aim to make the description as vivid and clear as possible for Japanese customers. Our team of experts can accurately translate product information into Japanese, so there’s no need for you to prepare Japanese descriptions.

We have our partnership warehouse in Japan. At our warehouse, not only do we manage orders to ship, but also handle returns and exchange requests.

Our goal is to be the link between you and your customers. Our Customer Support team is dedicated to delivering informative and prompt responses to all inquiries. We also provide assistance with setting up materials, such as manuals, to support your Customer Support team in Japan.

Simply launching an e-commerce site in Japanese is not enough to assimilate with the local culture. We believe localization is to ensure that Japanese customers feel comfortable and enjoy online shopping for global brands’ items. To expand your e-commerce business in Japan, it is crucial to understand our culture and behavior. Our localization services help you to understand your customers’ preferences and build brand loyalty.

Since end users cannot touch the items directly while shopping online, the materials on the website are the only reliable information to imagine the actual items. This is why we put extra effort into ensuring that the product image and measurements are precise and detailed. Particularly when we take photos for e-commerce sites, we strive to minimize the discrepancy between what the customer sees online and what they receive in person.

Do you ever feel overwhelmed when launching new collections or handling a large number of SKUs at once? If this sounds like you, don’t worry! We have dedicated staff available to assist you in updating your store’s data on time.