RubyGroupe has sought to provide a satisfying shopping experience for luxury brands’ customers on the Internet.

When the customers visit their favorite brands or stores, they receive ultimate hospitality service and learn about the story of the brand and the background of the items. We think that this experience increases the customer’s interest in the brand and leads to customers purchasing the item. Moreover, we understand that this whole experience enhances loyalty.

With the spread of the Internet and smartphones, customers can easily purchase their favorite items with a single click. And the term “e-commerce (EC)" has become universal.

However, the experience of receiving hospitality service, picking up the item, and considering the purchase is becoming less common. Perhaps, this might come from the trade-off of efficiency and speed required for e-Commerce.

Having said that, Ruby Groupe provides one-stop service: Not only do we attract customers to the e-commerce site of their favorite brand and allow them to select the item, but we also deliver the purchased item to the customers with ultimate customer support.

Furthermore, in preparation for the arrival of the Next Society, we will seek to enter new fields such as the experience of purchasing items and enjoying the purchased items in augmented reality like Metaverse.

Ruby Groupe will continue to contribute to the business as a change agency based upon "Luxury Brand x Technology x Operation."

Ruby Groupe, Inc.
Representative Director Yutaka Ohno